The Joy of Terroir Taste
Costa Rica Volcan Azul H-1
Rwanda Gitega Hills Lot 140
a) When do you send out Terang-SO subscriptionWe send out our Terang Subscprition on every first or second week of the week month.
Plese refer to above roasting date schedule
All orders will are sent using J&T or Gdex courier shipping. Please take note delivery will take depend where you live. Normally it will take 1-3 working days ( a little longer for remote location).
b) What kind of changes i can made once i subscribe
After you signed up you and you will be set up with subscription account where you will able to update or change:
- Your address
- Your payment method
- How we send your coffee (whole bean or ground for specific brew method)
You also able to
- Skip delivery (incase if you need coffee break)
- Cancel your subscription any time
c) I don't have grinder, can you pre-grind my coffee.
Yes can help to grind your coffee accodring to specific rbew method. Please leave note at checkout page and our team will process your order accodringly.
d) Can i get my coffee roasted for both filter and espresso brew method.
Our coffee is an omni roast coffee which is suitbale for espresso and filter brew method. Slightly dial in on espresso might required to give balance espresso taste.
c) How do i cancel my subscription
Simply login to your account and click MANAGE SUBSCRIPTIONS under 'Terang-SO Subscriptions'. Select the subscription you want to cancel and on the next page click on the CANCEL SUBSCRIPTION button which is located at bottom of page. From there tell us why you are cancelling and then submit.
d) My subscription has payment error
Don't worry, the subscription payment system will attempt recharge on the next day. Please contact us through email of website messenger if you still encounter same issue.
e) I can't log in into my account. I forget my log in ID and password.
If you’re unable to log in, and you’re getting an ‘invalid email address’ message, it’s possible you made a spelling mistake when you signed up. If you are forgotten your password, you may reset your password by enter your email.
If you wouldn’t mind emailing us with your full name, address and telephone number, we’ll take a look at your account and make sure everything is entered correctly and help you to reset the access ID.