FAQ
Find quick answers about Arkib Kopi’s coffee, ordering, delivery, brewing, subscriptions, and wholesale.
Ordering & Roasting
When do you roast?
We roast fresh every Monday to Thursday. Orders placed before roast day ship the next working day, so your coffee is never sitting in a warehouse.
Do I need an account to order?
No. You can check out as a guest. Creating an account lets you save your shipping details and see past orders.
Can I request a specific grind?
We sell all our coffee as whole bean. Ground coffee starts losing aroma and flavour within minutes of grinding, so we recommend grinding right before you brew.
Shipping & Delivery
Do you ship nationwide?
Yes, we ship by courier across Malaysia.
Is shipping free?
Free nationwide shipping applies to coffee subscriptions and any single order of RM150 or more.
How long does delivery take after roasting?
Orders ship the next working day after your roast-day batch is done. Actual delivery time depends on the courier and your location.
Can I pick up in person instead of shipping?
Yes. Walk-in purchases and pickup are available at our Ibu Sawat flagship in Cheras, Kuala Lumpur.
Do you ship internationally?
Yes, we ship outside Malaysia as well. Pricing and currency are calculated based on your destination country and shown at checkout before you pay. See our shipping policy for more details.
Who handles customs for international orders?
Customs clearance is the customer’s responsibility. We’ll provide the documentation needed for your shipment, but we can’t cover customs costs or accept cancellations caused by clearance delays. These are determined by each destination country’s regulations.
How long will an international order take to arrive?
It depends on the standard delivery time of the courier serving your destination country, plus the time required for local customs clearance. We’ll send a confirmation email with tracking once your order ships.
Brewing & Storage
How should I store my beans?
Keep the bag sealed, away from direct sunlight, heat, and moisture. Whole bean coffee holds its quality far longer than ground coffee.
How long is the coffee good for after the roast date?
Coffee is at its best in the first few weeks after roasting. We roast in small, frequent batches instead of stockpiling so you can drink it fresh. Some coffees can show off their best qualities after three weeks from the roast date, especially omni roasts and espresso roasts.
Which roast should I pick for my brew method?
- Rutin, Filter Roast — hand drip or manual pour-over
- Manis, Espresso Roast — espresso machine or moka pot
- Fansi, Omni Roast — filter, espresso, or cold brew if you want one bag that does everything
What’s the difference between “Traditional” and specialty coffee more generally?
Specialty coffee, generally referring to coffee graded at 80 points or above by SCA standards, is evaluated for cup quality and sourced with traceability back to specific farms or lots. It is roasted to highlight the bean’s own character rather than mask it with heavy roasting. That’s the standard behind everything we sell.
Subscription, Curated Filter, Espresso & Varietal
How does the coffee subscription work?
Choose Curated Filter, Curated Espresso, or Curated Varietal Geisha. A freshly roasted bag ships on our monthly cycle, or you can choose a one-time purchase.
Can I change or cancel my subscription?
Yes, you can skip or cancel anytime.
Does the subscription get free shipping?
Yes. Subscriptions qualify for free nationwide shipping regardless of order size.
When will my subscription order ship?
For a one-time purchase, your coffee will be roasted on the next available roasting day, Monday to Thursday, with a 3:00 p.m. cut-off the day before processing begins.
For a monthly subscription, your coffee will be roasted on the third working day of the month and shipped on the next available roasting day.
Visiting Us
Where’s your flagship store?
Ibu Sawat is our headquarters in Cheras, Kuala Lumpur. You can see the roasting operation in action, buy freshly roasted beans, or enjoy slow-bar coffee service.
Can I watch the roasting happen?
Yes. The roasting operation runs on-site and is visible when you visit Ibu Sawat.
Where else can I find Arkib coffee if I’m not in KL?
You can visit our satellite store in Melaka, Arkib Raya. We also work with a small network of partner cafés around Malaysia. Check our “Where to Drink” page for current locations.
Wholesale
Do you supply cafés or offices?
Yes. Our wholesale program, Minor & Major, is built for independent cafés, hotels, and other hospitality outlets that want a specialty coffee program without the guesswork. The offering rotates monthly and includes our direct trade coffee and coffee sourced through our Falcon Coffee partnership.
What’s the difference between the Minor and Major packages?
Minor is for clients getting familiar with Arkib and testing us in their establishment: 10% off 250g packs with a 1kg purchase minimum, or 15% off 1kg packs with a 3kg purchase minimum.
Major is for cafés running an ongoing bar operation that want consistent quality at volume: 20% off 250g packs with a 2kg minimum, 20% off 1kg packs with a 12kg minimum, or 25% off 1kg packs with a 24kg minimum.
You can mix and match coffees across either package as long as you hit the minimum purchase amount. The discount applies instantly at checkout on our website, with no separate account or contact form needed to get started.
About Our Coffee
Who selects the coffee?
Every coffee is personally sourced by Helmi, a CQI-certified Q Grader, chosen, crafted and roasted with a specific story, value, and flavour profile in mind, not just bought on spec.
How do you source your coffee?
We run two sourcing models side by side. The first is direct trade: we work first-hand with producers on top specialty lots to improve quality and preserve traceability, so you can see exactly whose coffee you’re drinking. The second is a sustainable trade partnership with Falcon Coffee Trader, with Nas Jaafar as Southeast Asia Specialty Sales Representative for Falcon Coffees (Asia) and his team. This brings in seasonal coffee chosen for its social, environmental, or local economic impact, as well as cup quality.
Who are the producers behind Arkib’s coffee?
Our Direct Trade page profiles the farms and producers we buy from, including Panama Chevas Coffee Estate, Argopuro Walida, Ijen Lestari, and Subarda Minang Solok, with the story behind each one.
What do names like “Peti Besi”, “Fansi”, “Rutin”, and “Manis” mean?
We name our roast lines in Malay rather than using the usual industry jargon. It’s part of grounding specialty coffee in Malaysian coffee culture and language.
- Peti Besi is our red label selection, a crown jewels, reserves for competition-level coffee.Â
- Rutin means “routine”, a roast style suitable for daily hand-brew pour-over coffee.
- Manis means “sweet”, a roast style suitable for daily espresso-based beverages.
- Fansi means “fancy”, a roast style optimised to express the coffee bean’s flavour, leaning toward omni-roast.
Why do you write your blog in Malay?
Most specialty coffee education online is in English. We write much of ours in Bahasa Melayu because we want Malaysian home brewers to access that knowledge in their own language, not just through secondhand translations.